Villa Aurora - Ostuni

The following General Terms and Conditions govern the contractual relationship between the Guest (hereinafter referred to as the "Customer") and Itria Property (hereinafter referred to as the "Company") following the booking and payment of accommodation chosen among those available on the portal itriaproperty.kross.travel (hereinafter the "Site") directly or indirectly, through any mobile device, via email or by phone.
The following general conditions govern the terms and conditions of the agreement between the Company and the Customer who books and purchases services through the Site, as well as the temporary lease contract entered into between the Customer and the Company, acting on behalf of and for the account of the owners of the accommodations, and concerning the selected accommodation. The customer is required to accept these General Terms and Conditions and Terms of Use and the specific conditions related to the stay or individual services (such as duration, price, applicable taxes, and current regulations). The customer is therefore required to fully review the General Terms and Conditions and Terms of Use as well as any specific conditions applicable to individual services, made available on the Site before making a reservation. By making a reservation or purchasing a service offered by the Company, the General Terms and Conditions described here are automatically accepted.
The General Terms and Conditions may be amended at any time, without notice, provided that such changes will not apply to orders placed by the customer prior to the modification.

Booking Procedure:
By accessing the online platform itriaproperty.kross.travel, the Customer can view and consult the Real-time availability and prices of accommodations managed by Itria Property or its Partners. If the chosen accommodation is available for the selected period, to conclude and confirm the reservation, the Customer must make the payment of the amount shown in the order summary by credit card following the guided instructions.
Upon successful payment, the Company will send the Customer a Reservation Confirmation email containing the details of the amount paid, the duration of the stay, the number of occupants, and any mandatory or additional extra services.
The reservation will not be confirmed until payment has been successfully completed (according to the cancellation terms) and the Customer has received the Reservation Confirmation email.

Rates and Payment:
The rental fee for stays of less than 30 nights is indicated in the Order Summary, which also highlights the cleaning fees and additional service amounts. For stays of less than a month, the total amount must be understood to include energy and gas consumption, heating, and water.
The balance of the stay amount for the indicated period will already have been fully paid by the Customer to the Company at the time of booking by credit card payment or must be paid before check-in according to the timing indicated in the "Cancellation Policies". Extra Costs refer to optional services offered by the Company and chosen by the Customer; these services will be invoiced with the application of VAT at 22% as required by law.
The tourist tax is not included in the rate and must be paid in cash or by credit card at check-in according to the procedures provided by the regulations of the relevant Municipality where the accommodation is located.

Cancellation Policies:
The Site presents two types of rates: Standard and Not Refundable:
For the Standard Rate, full payment will be required at the time of booking. Cancellation policies allow for a full refund for cancellations made within 14 days of check-in, a 50% penalty on the rental fee between 14 and 7 days before check-in, and a 100% penalty for cancellations made less than 7 days before check-in. Guests may cancel or modify their reservation at any time during check-in. Failure to show up for check-in will result in the full reservation being charged. (Information provided in the Cancellation Policy section of the reservation)

Non-refundable rates are not changeable, and at the time of booking, full payment of the entire stay is required. In case of cancellation or modification, the entire amount of the stay will be charged. Any request to modify the reservation is subject to approval and availability by Itria Property or the accommodation management partner and upon prior communication via email to itriaproperty.kross.travel or by phone call to the Company's Booking office. In the case of a request to change the dates of the stay, the number of guests, or the accommodation, supplements are provided based on availability and depend on the period of the stay.

Check-in and Check-out Info and Rules:

The customer must confirm the check-in time as indicated in the reservation confirmation email or through communications sent by SIT Srl before arrival. Check-in will take place according to defined times and in two ways: at the apartment or at the designated Welcome Point. At the time of check-in, the Customer will provide the Company's representative with identification documents for each adult and minor who will use the accommodation for identification purposes to the security authorities (State Police). The valid identification documents for this purpose are: identity card or driver's license for Italian and EU citizens, Passport for non-EU citizens. Failure to present identification documents for each guest will result in denial of access to the accommodation. The Customer agrees not to accommodate more people than indicated in the Reservation Confirmation. Failure to comply with this obligation will require the Customer to pay the Company a supplement for extra person and a penalty of 100.00 euros per day. The Customer agrees to sign - electronically or on paper - the Lease Agreement which will be drawn up in accordance with the current national regulations (Legislative Decree 431, December 9, 1998). The contract will be viewed and signed electronically through authorization via SMS with a unique OTP (One Time Password) code sent to the guest's mobile number, a private device associated with the individual, thus allowing the unique identification of the signatory. The signature made via OTP Service is an advanced electronic signature (AES) and has the same legal validity as an electronic or handwritten signature. The service is provided by Fractalgarden Srl, which has been delegated to manage personal data such as email and phone number for the sole purpose of the service. By signing the contract, the terms, accommodation rules, and condominium regulations are accepted. For reservations of less than thirty days, a credit card will be requested as a guarantee for any damages (Postepay, Debit Cards, or prepaid cards of any kind will not be accepted). In the absence of a credit card guarantee, a cash deposit will be required, which will be returned after checking for any damages in the apartment. The Customer agrees to allow the Company's representative, and/or third parties appointed by the Company, identifiable upon request of the Customer, to access the accommodation in order to carry out any necessary repairs and/or maintenance. Except in cases of emergency, the Customer will be informed in advance via their contact details, and if no response is provided in time, the Company's representative may access the accommodation.
Key return is mandatory according to the methods communicated at check-in and subject to the availability of Itria Property staff.

Security Deposit:
When required and explicitly indicated in the "Extras" section on the accommodation detail page on the Site, upon key delivery, the Customer pays the security deposit amount to the check-in representative. The required security deposit depends on the duration of the rental, the type of particularly prestigious accommodation, and/or the presence of animals.
The security deposit will be fully refunded to the Customer at the end of the stay, after the termination of the Contract. It is understood that, in the event of damage caused by the Customer to the accommodation, the Company shall have the right to retain the security deposit, subject, in any case, to its right to compensation for any further damage suffered.

Replacements:

The Company reserves the right to propose the replacement of the accommodation with another of equal or higher quality if, for reasons not attributable to it, it is unable to ensure the Customer's entry into the property and the stay in the manner indicated in the Reservation Confirmation. Among the non-attributable causes, sudden plumbing problems, lack of cleaning by the appointed company, or any other reason that makes it impossible for the Customer to stay in the accommodation to protect their safety are indicated. In case an accommodation of the same value as that booked by the Customer is not available, the Company reserves the right to request a surcharge to the cost previously paid by the Customer.

Accommodation Rules:

The Customer undertakes to use the accommodation with care, keeping it clean, refraining from any act that may cause damage to it and/or its appurtenances and/or its common parts and/or the goods contained therein. The Customer undertakes not to disturb the residents in the building during their entire stay in the accommodation. It is prohibited to use the Accommodation for unlawful acts. It is forbidden to reproduce and/or deliver the keys of the Accommodation to third parties and/or disclose access codes to third parties. Loss/breakage of keys and/or locks will result in compensation for the cost of a new lock and 5 new sets of keys. The Customer undertakes to observe, throughout the rental period, the ordinary precautions and security measures aimed at preventing the entry of strangers into the Accommodation. It is understood that in case of non-compliance with this obligation, the Customer will be liable for any damages caused to the Accommodation and/or the goods contained therein. Unless expressly authorized in writing by the Company, the Customer is prohibited from housing animals of any species.

No Smoking Policy:

Smoking inside the Accommodation is strictly prohibited. In case of violation, an amount will be charged as a penalty as indicated in the Contract attachment.

Separate Waste Collection Obligation:

To reduce environmental impact and comply with current regulations, it is the responsibility and obligation of the Customer to carry out correct waste separation following the indications of the relevant Municipality or, if available, those within the Accommodation. The Customer must independently dispose of the waste in the appropriate containers. For any doubts, the Customer is requested to refer to the receptionist who performed the check-in.

Reservations exceeding 30 days:

Requests for booking accommodation for a period longer than 30 days must be submitted by completing the appropriate Form on the Site under "Long-term stays". The Customer will be contacted by the Company, which will send a quote and provide a representative for any free inspections in one or more apartments. The reservation will be concluded only when the Customer has signed the Lease Agreement. Before that date, no apartment will be blocked or optioned. Rates are non-refundable, and at the time of booking, prepayment of the first monthly installment, security deposit, and initial and final cleaning are required. Payment can be made by credit card or bank transfer.

Penalties & Limitation of Liability:

In case of behavior contrary to the proper management of the property, the Customer must pay the Company a penalty equal to 200% of the lease fee indicated above, and the Company may also recover the security deposit, except for the right to compensation for any further damage suffered. The Company will never be liable for any theft suffered by the Customer, whether it occurs by break-in or tampering at the entrance or in any other way inside the Accommodation. The Customer, therefore, undertakes not to leave their belongings and personal effects unattended inside the Accommodation. The Company shall not be liable to the Customer for any innocent suspensions and/or interruptions of electricity and/or gas and/or water and/or Internet supplies.

Treatment of Personal Data:

The Customer authorizes the Company to communicate their personal data to third parties in connection with obligations related to the lease relationship (Legislative Decree no. 196/2003). For privacy. For any dispute arising from this assignment, the Court of Brindisi shall have exclusive jurisdiction.